1. STATUS STANDARD
TFSF publishes an incident notice here only after the affected service, scope and customer impact have been verified. The absence of a notice is not a contractual uptime representation.
2. CURRENT NOTICES
Clients receiving a managed service may receive more specific operational communications through their designated project or support channel.
3. SERVICES COVERED
- TFSF Ventures corporate website;
- the public RAI conversation interface;
- client-facing systems operated by TFSF under an active agreement; and
- shared delivery infrastructure where TFSF is responsible for operation.
Client-owned deployments operated by the client are outside the scope of this public page unless an agreement states otherwise.
4. REPORT AN ISSUE
If you believe a TFSF-operated service is unavailable or impaired, contact your designated support channel or email [email protected] with the affected service, time, location and a concise description.
Do not include passwords, private keys, payment credentials or sensitive personal data in an initial incident report.